Privacy Policy
Etobicoke Foot Clinic is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.
1. Information We Collect
We may collect personal information that you voluntarily provide through our website, email, or telephone. This may include:
- Contact information (name, phone number, email address)
- Appointment details (requested service, preferred date/time)
- Health information relevant to your care or inquiry
- Insurance information if provided for direct billing purposes
We do not collect any personal health information unless you voluntarily submit it through secure communication or during your visit.
2. How We Use Your Information
Your information is collected and used strictly for the following purposes:
- To schedule and manage appointments
- To respond to inquiries and provide requested services
- To process insurance claims (when applicable)
- To send appointment confirmations or reminders
- To meet our legal and regulatory obligations under the Chiropody Act, 1991 and PHIPA
We will never sell, rent, or share your personal information for marketing purposes.
3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal and contractual restrictions.
If you wish to withdraw consent, please contact our clinic directly.
4. Confidentiality and Security
We take all reasonable steps to protect your personal and health information from unauthorized access, use, or disclosure. This includes:
- Secure physical and digital storage systems
- Limited access to authorized clinic staff only
- Confidential handling of all communications and records
Our systems comply with the Personal Health Information Protection Act (PHIPA) and the College of Chiropodists of Ontario’s Standards of Practice.
5. Electronic Communication
When communicating electronically (e.g., via email or web forms), please be aware that no online system is entirely secure. While we use industry-standard security measures, we cannot guarantee absolute confidentiality over the internet.
Etobicoke Foot Clinic complies with Canada’s Anti-Spam Legislation (CASL) and will only send electronic messages (such as appointment reminders or educational updates) with your express or implied consent. You can opt out at any time.
6. Use of Cookies and Analytics
Our website may use cookies or tracking tools to improve user experience and analyze traffic. These tools collect non-identifiable information such as browser type, device, and pages visited.
You may disable cookies in your browser settings without affecting your ability to use our website.
7. Third-Party Links
Our website may include links to external websites for educational or informational purposes. Etobicoke Foot Clinic is not responsible for the content or privacy practices of any external site. We encourage users to review each site’s privacy policy before sharing personal information.
8. Access and Correction
You have the right to access and correct your personal health information held by Etobicoke Foot Clinic. To make a request, please contact our clinic in writing. We will respond in accordance with PHIPA guidelines and may require proof of identity before releasing information.
9. Retention of Information
We retain personal and health records as required by law and professional regulation. When information is no longer required, it is securely destroyed or permanently anonymized.
10. Updates to This Policy
Etobicoke Foot Clinic may update this Privacy Policy periodically to reflect changes in legislation or clinic procedures. Updates will be posted on this page with a revised effective date.
11. Contact Information
If you have questions about our Privacy Policy or wish to access or correct your information, please contact:
Etobicoke Foot Clinic
Email: info@etobicokefootclinic.com